{"id":6586,"date":"2026-08-06T10:51:35","date_gmt":"2026-08-06T08:51:35","guid":{"rendered":"https:\/\/web.staging.neomium.de\/?page_id=6586"},"modified":"2026-08-20T15:55:17","modified_gmt":"2026-08-20T13:55:17","slug":"support-formular","status":"publish","type":"page","link":"https:\/\/web.staging.neomium.de\/en\/support-und-service\/support-formular\/","title":{"rendered":"Support Formular"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6586\" class=\"elementor elementor-6586\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4b2b4f1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4b2b4f1\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bdff750\" data-id=\"bdff750\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5f7712d elementor-widget elementor-widget-spacer\" data-id=\"5f7712d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b1e7634 elementor-widget elementor-widget-heading\" data-id=\"b1e7634\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Unterst\u00fctzung beim Austausch einer Zelle im mcc<span style=\"font-size: 55%;line-height: 0;position: relative;top: -0.5em;margin-left: 1px\">\u00a9<\/span>-Batteriepack<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f94f86 elementor-widget elementor-widget-spacer\" data-id=\"6f94f86\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25a6e12 elementor-widget elementor-widget-text-editor\" data-id=\"25a6e12\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Das BMS hat eine oder mehrere degradierte Zellen erkannt. Daher ist ein Zelltausch erforderlich.<br \/>Bitte tauschen Sie die Zellen nicht eigenst\u00e4ndig aus, bevor Sie Kontakt mit uns aufgenommen haben. F\u00fcr den Zellwechsel ben\u00f6tigen Sie unser kosteng\u00fcnstiges mcc-Montagekit. Best\u00e4tigen Sie den geplanten Austausch bitte zun\u00e4chst in der Diagnose-App, damit die erforderlichen Daten und die <strong>Seriennummer<\/strong> des betroffenen Batteriepacks an uns \u00fcbermittelt werden k\u00f6nnen.<\/p><p class=\"isSelectedEnd\">Wir unterst\u00fctzen Sie beim Austausch der Zellen.<\/p><p class=\"isSelectedEnd\">Bitte f\u00fcllen Sie das nachfolgende Formular vollst\u00e4ndig aus.\u00a0<\/p><p>Nach Eingang des Formulars meldet sich unsere Supportabteilung zur Unterst\u00fctzung zeitnah bei Ihnen.<\/p><p class=\"isSelectedEnd\"><strong>Voraussetzungen<\/strong><\/p><ul data-spread=\"false\"><li>Die Montagehilfe und die neuen Zellen liegen bereit.<\/li><li>Die Informationen des BMS zu den auszutauschenden Zellen wurden an die Diagnose-App \u00fcbertragen.<\/li><\/ul><p><strong>Grundlegender Ablauf:\u00a0<\/strong><\/p><ol start=\"1\" data-spread=\"false\"><li>Hauptkabel abstecken.<\/li><li>Frontpanel abschrauben.<\/li><li>Frontpanel herausziehen und dadurch die drei 60-V-Module voneinander trennen (siehe Niederspannungsrichtlinie).<\/li><li>Deckelschrauben l\u00f6sen.<\/li><li>Obere Deckschicht entfernen.<\/li><li>Magnete mithilfe der Montagehilfe abnehmen.<\/li><li>Kontaktorplatine abnehmen.<\/li><li>Auszutauschende Zellen anhand der BMS-Informationen lokalisieren.<\/li><li>Defekte Zellen austauschen.<\/li><li>Batterie in umgekehrter Reihenfolge wieder montieren.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-af69c3e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"af69c3e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ca614e2\" data-id=\"ca614e2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-10801e7 fluentform-widget-submit-button-custom elementor-widget elementor-widget-fluent-form-widget\" data-id=\"10801e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"fluent-form-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n            <div class=\"fluentform-widget-wrapper fluentform-widget-align-default\">\n\n            \n            <div class='fluentform ff-default fluentform_wrapper_4 ffs_default_wrap'><form data-form_id=\"4\" id=\"fluentform_4\" class=\"frm-fluent-form fluent_form_4 ff-el-form-top ff_form_instance_4_1 ff-form-loading ffs_default\" data-form_instance=\"ff_form_instance_4_1\" method=\"POST\" ><fieldset  style=\"border: none!important;margin: 0!important;padding: 0!important;background-color: transparent!important;box-shadow: none!important;outline: none!important; min-inline-size: 100%;\">\n                    <legend class=\"ff_screen_reader_title\" style=\"display: block; margin: 0!important;padding: 0!important;height: 0!important;text-indent: -999999px;width: 0!important;overflow:hidden;\">mcc-Support<\/legend><input type='hidden' name='__fluent_form_embded_post_id' value='6586' \/><input type=\"hidden\" id=\"_fluentform_4_fluentformnonce\" name=\"_fluentform_4_fluentformnonce\" value=\"6cf7f332af\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/6586\" \/><div data-type=\"name-element\" data-name=\"names_1\" class=\" ff-field_container ff-name-field-wrapper\" ><div class='ff-t-container'><div class='ff-t-cell '><div class='ff-el-group ff-el-form-top'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_4_names_1_first_name_' id='label_ff_4_names_1_first_name_' >Unternehmen<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names_1[first_name]\" id=\"ff_4_names_1_first_name_\" class=\"ff-el-form-control\" placeholder=\"Enter Your Company Name\" aria-invalid=\"false\" aria-required=false><\/div><\/div><\/div><\/div><\/div><div data-type=\"name-element\" data-name=\"names\" class=\" ff-field_container ff-name-field-wrapper\" ><div class='ff-t-container'><div class='ff-t-cell '><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_4_names_first_name_' id='label_ff_4_names_first_name_' >Vorname<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names[first_name]\" id=\"ff_4_names_first_name_\" class=\"ff-el-form-control\" aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><div class='ff-t-cell '><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_4_names_last_name_' id='label_ff_4_names_last_name_' >Nachname<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names[last_name]\" id=\"ff_4_names_last_name_\" class=\"ff-el-form-control\" aria-invalid=\"false\" aria-required=false><\/div><\/div><\/div><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_4_email' id='label_ff_4_email' aria-label=\"Email\">Email<\/label><\/div><div class='ff-el-input--content'><input type=\"email\" name=\"email\" id=\"ff_4_email\" class=\"ff-el-form-control\" placeholder=\"you@domain.com\" data-name=\"email\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_4_numeric_field' id='label_ff_4_numeric_field' aria-label=\"Telefonnummer\">Telefonnummer<\/label><\/div><div class='ff-el-input--content'><input type=\"number\" name=\"numeric_field\" id=\"ff_4_numeric_field\" class=\"ff-el-form-control\" data-name=\"numeric_field\" inputmode=\"numeric\" step=\"any\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_4_input_mask' id='label_ff_4_input_mask' aria-label=\"Seriennummer des Batteriepacks\">Seriennummer des Batteriepacks<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"input_mask\" class=\"ff-el-form-control\" data-name=\"input_mask\" id=\"ff_4_input_mask\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_4_description' id='label_ff_4_description' aria-label=\"Zus\u00e4tzliche Anmerkungen\">Zus\u00e4tzliche Anmerkungen<\/label><\/div><div class='ff-el-input--content'><textarea aria-required=\"false\" aria-labelledby=\"label_ff_4_description\" name=\"description\" id=\"ff_4_description\" class=\"ff-el-form-control\" rows=\"4\" cols=\"2\" data-name=\"description\" ><\/textarea><\/div><\/div><div class='ff-el-group    ff-el-input--content'><div class='ff-el-form-check ff-el-tc'><label aria-label='Terms and Conditions: Ich habe die Allgemeinen Gesch\u00e4ftsbedingungen und die Datenschutzerkl\u00e4rung gelesen und stimme zu. Contains 2 links. Use tab navigation to review.' class='ff-el-form-check-label ff_tc_label' for=terms-n-condition_78404095e570748271920fbe74b05978><span class='ff_tc_checkbox'><input type=\"checkbox\" name=\"terms-n-condition\" class=\"ff-el-form-check-input\" data-name=\"terms-n-condition\" id=\"terms-n-condition_78404095e570748271920fbe74b05978\"  value='on' aria-invalid='false' aria-required=false><\/span> <div class='ff_t_c'><p>Ich habe die <a href=\"#\" target=\"_blank\" rel=\"noopener\">Allgemeinen Gesch\u00e4ftsbedingungen<\/a> und die <a href=\"#\">Datenschutzerkl\u00e4rung<\/a> gelesen und stimme zu.<\/p><\/div><\/label><\/div><\/div><div class='ff-el-group ff-text-left ff_submit_btn_wrapper'><button type=\"submit\" class=\"ff-btn ff-btn-submit ff-btn-md ff_btn_style\"  aria-label=\"Support Anfrage senden\">Support Anfrage senden<\/button><\/div><\/fieldset><\/form><div id='fluentform_4_errors' class='ff-errors-in-stack ff_form_instance_4_1 ff-form-loading_errors ff_form_instance_4_1_errors'><\/div><\/div>            <script type=\"text\/javascript\">\n                window.fluent_form_ff_form_instance_4_1 = {\"id\":\"4\",\"ajaxUrl\":\"https:\\\/\\\/web.staging.neomium.de\\\/wp-admin\\\/admin-ajax.php\",\"settings\":{\"layout\":{\"labelPlacement\":\"top\",\"asteriskPlacement\":\"asterisk-right\",\"helpMessagePlacement\":\"with_label\",\"errorMessagePlacement\":\"inline\",\"cssClassName\":\"\"},\"restrictions\":{\"denyEmptySubmission\":{\"enabled\":false}}},\"form_instance\":\"ff_form_instance_4_1\",\"form_id_selector\":\"fluentform_4\",\"rules\":{\"names_1[first_name]\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global_message\":\"Dieses Feld ist erforderlich\",\"global\":true}},\"names_1[middle_name]\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global_message\":\"Dieses Feld ist erforderlich\",\"global\":true}},\"names_1[last_name]\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global_message\":\"Dieses Feld ist erforderlich\",\"global\":true}},\"names[first_name]\":{\"required\":{\"value\":true,\"message\":\"This field is required\",\"global\":true,\"global_message\":\"Dieses Feld ist erforderlich\"}},\"names[middle_name]\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global\":true,\"global_message\":\"Dieses Feld ist erforderlich\"}},\"names[last_name]\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global\":true,\"global_message\":\"Dieses Feld ist erforderlich\"}},\"email\":{\"required\":{\"value\":true,\"message\":\"Email field is required\",\"global\":false,\"global_message\":\"Dieses Feld ist erforderlich\"},\"email\":{\"value\":true,\"message\":\"This field must contain a valid email\",\"global\":true,\"global_message\":\"Dieses Feld muss eine g\\u00fcltige E-Mail-Adresse enthalten\"}},\"numeric_field\":{\"required\":{\"value\":true,\"message\":\"This field is required\",\"global_message\":\"Dieses Feld ist erforderlich\",\"global\":true},\"numeric\":{\"value\":true,\"message\":\"This field must contain numeric value\",\"global_message\":\"Dieses Feld muss einen numerischen Wert enthalten\",\"global\":true},\"min\":{\"value\":\"\",\"message\":\"Validation fails for minimum value\",\"global_message\":\"Validierung des Mindestwerts schl\\u00e4gt fehl\",\"global\":true},\"max\":{\"value\":\"\",\"message\":\"Validation fails for maximum value\",\"global_message\":\"Validierung schl\\u00e4gt bei Maximalwert fehl\",\"global\":true},\"digits\":{\"value\":\"\",\"message\":\"Validation fails for limited digits\",\"global_message\":\"Validierung schl\\u00e4gt bei begrenzten Ziffern fehl\",\"global\":true}},\"input_mask\":{\"required\":{\"value\":true,\"message\":\"This field is required\",\"global_message\":\"Dieses Feld ist erforderlich\",\"global\":true}},\"description\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global\":true,\"global_message\":\"Dieses Feld ist erforderlich\"}},\"terms-n-condition\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global_message\":\"Dieses Feld ist erforderlich\",\"global\":true}}},\"debounce_time\":300,\"file_upload_settings\":[]};\n                            <\/script>\n                        <\/div>\n\n            \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Unterst\u00fctzung beim Austausch einer Zelle im mcc\u00a9-Batteriepack Das BMS hat eine oder mehrere degradierte Zellen erkannt. Daher ist ein Zelltausch erforderlich.Bitte tauschen Sie die Zellen nicht eigenst\u00e4ndig aus, bevor Sie Kontakt mit uns aufgenommen haben. F\u00fcr den Zellwechsel ben\u00f6tigen Sie unser kosteng\u00fcnstiges mcc-Montagekit. Best\u00e4tigen Sie den geplanten Austausch bitte zun\u00e4chst in der Diagnose-App, damit die [&hellip;]<\/p>\n","protected":false},"author":14,"featured_media":0,"parent":4988,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6586","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.0.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"Unterst\u00fctzung beim Austausch einer Zelle im mcc\u00a9-Batteriepack Das BMS hat eine oder mehrere degradierte Zellen erkannt. Daher ist ein Zelltausch erforderlich.Bitte tauschen Sie die Zellen nicht eigenst\u00e4ndig aus, bevor Sie Kontakt mit uns aufgenommen haben. F\u00fcr den Zellwechsel ben\u00f6tigen Sie unser kosteng\u00fcnstiges mcc-Montagekit. Best\u00e4tigen Sie den geplanten Austausch bitte zun\u00e4chst in der Diagnose-App, damit die\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/web.staging.neomium.de\/en\/support-und-service\/support-formular\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 5.0.0.1\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_US\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Neomium \u2023 Propelling Electrification\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"Support Formular \u2023 Neomium\" \/>\n\t\t<meta property=\"og:description\" content=\"Unterst\u00fctzung beim Austausch einer Zelle im mcc\u00a9-Batteriepack Das BMS hat eine oder mehrere degradierte Zellen erkannt. 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