Support &
Service

Do you have any questions or need assistance?

Whether you have a technical question, need support during ongoing operation or have a specific service request: We provide fast and straightforward assistance. Select the appropriate area for your request.

Discover our services

Neomium offers comprehensive support and service solutions to ensure your production always runs at peak performance. 

Contact:

E-Mail: info@neomium.eu

Service: +49 8063 2569772

mcc©-Support

Support with cell replacement for your OXYGEN battery

The mcc©- battery concept enables the targeted replacement of individual cells—resource-efficient, cost-effective and without having to replace the entire battery. Our support team assists you with questions and with preparing for a proper cell replacement.

Cell replacement

Would you like to replace an abnormal or defective cell? We assist you in identifying the required component and inform you about the next steps.

Service and Repair

Answers and technical support

Do you have questions about our products, mcc technology or the use of your battery system? Our support team assists you with technical and application-related questions—directly, clearly and with a focus on solutions.

Technical consulting


Support with questions about products, functions, configurations and possible applications.

Commissioning & integration

Support with integrating the battery system, BMS and user interface into the respective application.

Fault analysis & remote support

Fast support for error messages, anomalies or technical problems during ongoing operation.

To keep your battery system operating reliably

From inspection and condition diagnostics through scheduled maintenance measures to the targeted replacement of individual cells: Our services help maintain the availability, safety and service life of your battery system over the long term.

Condition assessment & diagnostics

Evaluation of cell and battery data, as well as targeted assessment of the current system condition.

Maintenance

Scheduled maintenance and targeted replacement of affected spare parts or components.

Repair & modernization

Repair, refurbishment and—where technically possible—adaptation to future cell or system generations.

Service request

Service
Neomium
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